SALES SUPPORT/CUSTOMER SERVICE – Internal Role Only - Open to Current Employees

Transition to our newly created Internal Sales Support department, located within a Total Tool Branch location. Is problem-solving your superpower? If so, check out this NEFCO Sales Support role!  

PAY RANGE: $22-$27 per hour, based on experience. 

WHAT YOU WILL DO:

The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors. Responsibilities include, but are not limited to:

• Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations
• Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
• Process customer adjustment – create paperwork for customer returns and process credits
• Dispatch for drivers - get contact info, troubleshoot addresses when a driver is having issues
• Contact drivers for estimated time of arrival for customers
• Handle Return Authorizations with vendors
• Access daily delivery manifests
• Maintaining the hot list; communicating between appropriate departments
• Making changes to redeliver for wrong addresses or rescheduling a delivery.
• Managing missed deliveries- entering Error Reports and communicating to the Branch that needs to redeliver it.

WHAT YOU WILL NEED TO SUCCEED:

You bring the customer service skills and can-do attitude; we’ll teach you the rest! 

• Hardworking, Humble, and Hungry
• Excellent computer skills and capability to adeptly operate NEFCO’s ERP system: Eclipse, as well as the Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong customer service and troubleshooting skills
• Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers.
• Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
• Degree is preferred (although industry experience may be considered in lieu of degree)
• 3-5 years of work experience (preferably in construction supply sales)
• This is a non-exempt position, eligible for overtime.

PHYSICAL REQUIREMENTS:

• Ability to stand on a hard surface for extended periods of times
• Ability to lift 50lbs on a daily basis