Inside Sales Representative

Inside Sales Representative – Join our growing Inside Sales Team!

Total Tool, a NEFCO company, is an industry leader providing tools, equipment, rentals, repairs, and custom solutions to keep job sites running safely and efficiently. We are proud to join the NEFCO family, expanding our capabilities and continuing to provide exceptional service across America. We’re proud to offer a supportive, team-focused environment where your growth matters.

WHAT YOU WILL DO: Inside Sales Representatives support Outside Sales and customers by managing the end-to-end quote and order process. This role serves as a primary contact for inbound customer requests, ensures accurate and timely order execution, and strengthens customer relationships. Inside Sales contributes to revenue growth through proactive add-on opportunities while supporting overall sales and project success.

KEY RESPONSIBILITIES:

• Receive and process requests directly from customers and outside sales (via phone, email or online) for price quotations, product availability, and orders.
• Prepare quotes, confirm customer needs, and enter orders accurately and on time.
• Schedule orders and coordinate delivery logistics to meet customer and project needs.
• Identify and generate add-on sales opportunities.
• Support new business development while maintaining customer and vendor relationships.
• Sell and service customers, providing pricing and product application information
• Meeting and exceeding top and bottom-line sales and gross profit goals both individually and as a cohesive sales team.
• Provide pricing, promotions, and product information as requested.
• Source materials that NEFCO does not keep in stock through interaction with the purchasing team
• Coordinate with internal teams to resolve issues and ensure smooth order fulfillment.
• Maintain proficiency in NEFCO product catalogs, Eclipse, and Microsoft Office Suite
• Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed.

• 1-2 years of work experience (preferably in construction supply sales)
• Demonstrate strong ability to work in fast pace, high-pressure environment
• Proficient computer skills and the capability to operate NEFCO’s Eclipse system, as well as the Microsoft Office Suite
• Excellent verbal and written communication
• Strong customer service skills
• Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail

• Paid Time Off (PTO)
• Eight (8) holidays off – PAID!
• Medical, dental, and vision insurance
• Health Savings Account and 401(k) with employer match
• Company-paid life and short-term disability insurance
• Voluntary life insurance options
• Paid Parental Leave Options
• Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
• Continued professional development opportunities

• This is a primarily sedentary role requiring extended periods of sitting and computer use.
• Occasional standing, walking, bending, and lifting may be required.
• Must be able to communicate effectively in a standard office and customer-facing environment.

Ready to grow your career while making a difference? Apply today and join a team that supports your success!

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