Customer Service Representative

CUSTOMER SERVICE  – WEEK DAY SCHEDULE WITH DAYTIME HOURS! Seems too good to be true, right? Not at Total Tool! Our stores are open Monday through Friday from 7am – 5pm which means no weekends or evenings for you. Join our Customer Service team in Superior, WI. 

THE PERKS DON’T STOP THERE! Interested in a culture built on a foundation of strong core values? Check! Seeking competitive pay and a strong benefits package? Check, check! Looking for more? We’ve got that as well! How about an awesome tool discount, training and development opportunities, and room for career growth? Did we check all the boxes and then some? The list goes on and on (literally!), see below:

• Medical, dental and vision
• Company-paid basic life insurance, short-term and long term disability
• Voluntary life insurance
• HSA and 401(k) benefits with employer matches
• Dependent Care FSA
• Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
• Paid Time Off (PTO) starting at 80 hours accrued in a full calendar year
• Monday – Friday schedule
• Daytime hours
• Six (6) holidays off – PAID!

WHAT YOU WILL DO:

Love tools? Awesome - so do we! You'll be identifying and recommending products to customers based on their needs. We are in search of someone who has their eyes set on sales as a future career path. 

As a Customer Service Representative for Total Tool, you will be in a front-line sales role. An ideal candidate will have a desire to provide excellent customer service to internal and external customers, in-person and over the phone. Responsibilities include, but are not limited to:

• Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industry. 
• Provide each customer with knowledgeable assistance
• Process quotes and orders for customers
• Work in coordination with Outside Sales to streamline the customer experience
• Engage in ongoing training sessions, staying up to date on new and current products, services, and industry trends

WHAT YOU WILL NEED TO SUCCEED:

You bring the customer service skills and can-do attitude, we’ll teach you the industry and product knowledge!

• Hardworking, Humble, and Hungry
• Minimum of 2 years of previous customer service experience - with the desire to grow into a sales role.
• A desire to grow your career with an industry-leading company
• Highly motivated
• Detail-oriented
• Ability to thrive in a team environment
• Strong computer skills and ability to learn new software

PHYSICAL REQUIREMENTS:

• Ability to stand on a hard surface for extended periods of times
• Ability to lift 50lbs on a daily basis