Total Tool Supply, Inc.
Store Lead
Customer Service - Greeley, CO - Full Time
Store Lead - Join Our Greeley, CO Team!
Total Tool, a NEFCO company, is an industry leader providing tools, equipment, rentals, repairs, and custom solutions to keep job sites running safely and efficiently. We are proud to join the NEFCO family, expanding our capabilities and continuing to provide exceptional service across North America. We offer a supportive, team-focused environment where your growth matters.
WHAT YOU WILL DO:
As a Store Lead, you will provide leadership and operational oversight for the branch, ensuring exceptional customer service, employee development, inventory accuracy, and efficient day-to-day operations. Responsibilities include, but are not limited to:
- Lead daily branch operations and provide direction, coaching, and support to team members
- Build strong relationships with customers, employees, and sales partners to deliver exceptional service
- Manage workflow priorities to ensure timely receiving, order fulfillment, shipping, and inventory accuracy
- Maintain product knowledge and proficiency in company systems
- Resolve customer, vendor, warranty, and receiving issues while ensuring timely follow-up
- Maintain branch appearance, safety standards, and compliance with company policies and procedures
- Complete and oversee operational inspections, checklists, training requirements, and facility maintenance activities
- Foster a culture of accountability, teamwork, continuous improvement, and operational excellence
PAY RANGE:
$25-$30 per hour, based on experience
WHAT YOU WILL NEED TO SUCCEED:
- Previous leadership experience with proven supervisory skills is required
- Strong customer service and relationship-building abilities
- Experience in warehouse, distribution, retail, or branch operations preferred
- Experience with inventory management, shipping, receiving, and order fulfillment preferred
- Strong communication, organizational, and computer skills
- Ability to prioritize and manage multiple responsibilities in a fast-paced environment
- Detail-oriented with strong problem-solving abilities
- Ability to coach, motivate, and develop team members
- Self-motivated with a commitment to operational excellence
- Ability to work effectively in a team environment
BENEFITS:
We care about our people. That's why we offer a competitive benefits package designed to support your health, well-being, and future:
- Paid Time Off (PTO)
- Eight (8) holidays off – PAID!
- Medical, dental, and vision insurance
- Health Savings Account and 401(k) with employer match
- Company-paid life and short-term disability insurance
- Voluntary life insurance options
- Paid Parental Leave Options
- Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
- Continued professional development opportunities
- Safety Shoe Reimbursement
PHYSICAL REQUIREMENTS:
- Ability to stand on a hard surface for extended periods of time
- Ability to lift 50lbs on a daily basis
- The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ready to grow your career while making a difference? Apply today and join a team that supports your success!
