Customer Service Representative

St. Paul, MN

Full Time

Crane & Hoist

Mid Level

CUSTOMER SERVICE REPRESENTATIVE – BE A PART OF OUR GROWING CRANE & HOIST DIVISION.

Interested in a culture built on a foundation of strong core values? Check! Seeking competitive pay and a strong benefits package? Check, check! Looking for more? We’ve got that as well! How about an awesome tool discount, training and development opportunities, and room for career growth? Did we check all the boxes and then some? The list goes on and on (literally!), see below:

Monday - Friday schedule
Daytime hours
Competitive compensation
Paid Time Off (PTO)
Six (6) holidays off – PAID!
Medical, dental and vision benefits
HSA and 401(k) benefits with strong employer matches

What do you look for in a work environment? Family focused culture high on your list? Well it is high on ours! Not only is FAMILY one of our core values, it is also the way we operate – family owned and operated since 1977. We want you to join our team if you want to be a part of a company that is big enough to help but small enough to care!

WHAT YOU WILL DO:
As a Customer Service Representative for our Crane and Hoist division, you will develop strong relationships with customers, support Sales Representatives, and focus on invoicing, receiving payments, and ordering parts. Responsibilities include, but are not limited to:

Learn and be a part of the industrial Crane and Hoist industry
Build and maintain exceptional relationships with internal and external customers
Invoice for Crane and Hoist division inspections, service, and installations
Receive payment for subcontractor and vendor invoices
Assist in writing and following up on quotes, sales orders, repair orders, purchase orders, and returns
Provide support to Outside Sales team
Other duties as assigned

WHAT YOU WILL NEED TO SUCCEED:

Hardworking, Humble, and Hungry
Highly motivated
Detail-oriented
An exceptional work ethic
Previous customer service experience
Previous experience with Accounts Receivables and/or Accounts Payables preferred
Ability to work in a team environment
Strong computer skills and ability to learn new software
Ability to communicate verbally and in writing in a professional manner

PHYSICAL REQUIREMENTS:

This is a primarily sedentary role, requiring sitting for extended periods of time while working at a computer terminal.
Employee must be able to communicate effectively in a typical office environment with a standard level of office noise.
Occasional standing, bending, walking and lifting is also required.
The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

YOU SHOULD APPLY IF:

You want to work for the best construction supplier in the world
You have the need to grow with a progressive company
You want to work for a company that cares about you
You value good service and integrity as much as we do
You believe that good enough is not good enough

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