Customer Service Representative

Superior, WI

Full Time

Customer Service

Mid Level

CUSTOMER SERVICE – WEEK DAY SCHEDULE WITH DAYTIME HOURS! Seems too good to be true, right? Not at Total Tool! Our stores are open Monday through Friday from 7am – 5pm which means no weekends or evenings for you. Join our Customer Service team in Superior, WI.

THE PERKS DON’T STOP THERE! Interested in a culture built on a foundation of strong core values? Check! Seeking competitive pay and a strong benefits package? Check, check! Looking for more? We’ve got that as well! How about an awesome tool discount, training and development opportunities, and room for career growth? Did we check all the boxes and then some? The list goes on and on (literally!), see below:

Medical, dental and vision
Company-paid basic life insurance, short-term and long term disability
Voluntary life insurance
HSA and 401(k) benefits with employer matches
Dependent Care FSA
Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
Paid Time Off (PTO) starting at 80 hours accrued in a full calendar year
Monday – Friday schedule
Daytime hours
Six (6) holidays off – PAID!

WHAT YOU WILL DO:

Love tools? Awesome - so do we! You'll be identifying and recommending products to customers based on their needs. We are in search of someone who has their eyes set on sales as a future career path.

As a Customer Service Representative for Total Tool, you will be in a front-line sales role. An ideal candidate will have a desire to provide excellent customer service to internal and external customers, in-person and over the phone. Responsibilities include, but are not limited to:

Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industry.
Provide each customer with knowledgeable assistance
Process quotes and orders for customers
Work in coordination with Outside Sales to streamline the customer experience
Engage in ongoing training sessions, staying up to date on new and current products, services, and industry trends

WHAT YOU WILL NEED TO SUCCEED:

You bring the customer service skills and can-do attitude, we’ll teach you the industry and product knowledge!

Hardworking, Humble, and Hungry
Minimum of 2 years of previous customer service experience - with the desire to grow into a sales role.
A desire to grow your career with an industry-leading company
Highly motivated
Detail-oriented
Ability to thrive in a team environment
Strong computer skills and ability to learn new software

PHYSICAL REQUIREMENTS:

Ability to stand on a hard surface for extended periods of times
Ability to lift 50lbs on a daily basis

#INDHP

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