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Customer Service - Crane & Hoist Service Coordinator

Total Tool Supply, Inc. is a 40-year-old rapidly growing company serving the construction supply industry with 12 branch locations across 8 states. Our Crane and Hoist division is searching for an experienced Customer Service Representative. This position will be helping coordinate service and inspection for our customers. This position is responsible for provide excellent customer service by using knowledge of the company's products and programs. 

Our mission at Total Tool Supply is to provide customers the BEST solutions with the BEST service by the BEST people.

Our Core Values:
Family– We are one family
Commitment– If it’s meant to be, it’s up to me
Integrity– We do what we say
Change– We embrace change
Excellence– We are never satisfied
Concern for Others– We are all about you

What We Offer:

  • A family environment with a commitment to honest values
  • Full time day hours during the week between 7:00am and 5:00pm. Enjoy nights and weekends off.
  • Full benefits package including: health, dental, company paid life insurance, long and short term disability insurance, company matched 401(k) and generous paid time off.
  • Generous employee discounts on tools and industrial supplies!
  • Ongoing engaging product and professional development training

The position:

  • Help identify customer's needs and provide them with knowledgeable assistance to ensure they select the correct service that they will need
  • Write up quotes for service, sales orders, repair orders, purchase orders and returns
  • Schedule & Coordinate service inspections, installations of the crane & hoist system
  • Maintain strong relationships with customers through effective product knowledge of our key vendors
  • Assist customers over the phone to ensure that they service needs are taken care of
  • Maintain inventory count of key items for service to be completed

The Requirements:

  • Minimum of one year of previous customer service experience
  • Strong computer skills and ability to learn new software
  • Ability to communicate effectively with customers
  • Ability to work in a team environment and respect your co-workers
  • Possess an attention to detail
  • Ability to lift up to 50 lbs
  • Ability to stand on a hard surface for extended periods of times
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