Counter Sales Representative

Louisville, KY

Full Time

Customer Service

Mid Level

Counter Sales Representative - Join our Louisville, KY Team!

Total Tool, a NEFCO company, is an industry leader providing tools, equipment, rentals, repairs, and custom solutions to keep job sites running safely and efficiently. We are proud to join the NEFCO family, expanding our capabilities and continuing to provide exceptional service across North America. We offer a supportive, team-focused environment where your growth matters.

WHAT YOU WILL DO:
As a Counter Sales Representative for Total Tool, you’ll be in a front-line retail sales role—building relationships, solving problems, and making an immediate impact for customers. Responsibilities include, but are not limited to:

Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industries.
Provide each customer with knowledgeable and excellent service both in person and over the phone.
Process quotes and orders for customers.
Work in coordination with Outside Sales to streamline the customer experience.
Engage in ongoing training sessions, staying up to date on new and current products, services, and industry trends.

PAY RANGE:
$20-$22 per hour, based on experience.

SCHEDULE:
Monday-Friday, between 7am-5pm.

WHAT YOU WILL NEED TO SUCCEED:
You bring the customer service skills and can-do attitude, we’ll teach you the industry and product knowledge!

Minimum of 1 year of previous customer service experience preferred.
A desire to grow your career with an industry-leading company.
Highly motivated.
Detail-oriented.
Ability to thrive in a team environment.
Strong computer skills and ability to learn new software.

BENEFITS:
We care about our people. That’s why we offer a competitive benefits package designed to support your health, well-being, and future:

Paid Time Off (PTO)
Eight (8) holidays off – PAID!
Medical, dental, and vision insurance
Health Savings Account and 401(k) with employer match
Company-paid life and short-term disability insurance
Voluntary life insurance options
Paid Parental Leave Options
Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
Continued professional development opportunities

PHYSICAL REQUIREMENTS:

Ability to stand on a hard surface for extended periods of times.
Ability to lift 50lbs on a daily basis.

Ready to grow your career while making a difference? Apply today and join a team that supports your success!

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