Inside Sales/Customer Service Representative

St. Paul, MN

Full Time

Customer Service

Mid Level

Customer Service Representative - Join our St. Paul, MN Team!

Total Tool is an industry leader providing tools, equipment, rentals, repairs, and custom solutions to keep job sites running safely and efficiently. With over 45 years of experience, we proudly serve our customers with unmatched expertise and service. We’re proud to offer a supportive, team-focused environment where your voice is heard, your contributions matter, and your growth is encouraged.

WHAT YOU WILL DO:
As a Customer Service Representative for Total Tool, you’ll be on the front lines of our retail sales operation—helping customers, solving problems, and setting the stage for future growth in sales. This role is ideal for someone looking to build a long-term career in a customer-driven, fast-paced industry. Responsibilities include, but are not limited to:

Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industry.
Provide each customer with knowledgeable and excellent service both in person and over the phone.
Process quotes and orders for customers.
Work in coordination with Outside Sales to streamline the customer experience.
Engage in ongoing training sessions, staying up to date on new and current products, services, and industry trends.

PAY RANGE:
$22-$25 per hour, based on experience.

SCHEDULE:
Monday-Friday, 8am-5pm.

WHAT YOU WILL NEED TO SUCCEED:
You bring the customer service skills and can-do attitude, we’ll teach you the industry and product knowledge!

Minimum of 2 years of previous customer service experience.
A desire to grow your career with an industry-leading company.
Highly motivated.
Detail-oriented.
Ability to thrive in a team environment.
Strong computer skills and ability to learn new software.

BENEFITS:
We care about our people. That’s why we offer a competitive benefits package designed to support your health, well-being, and future.

Paid Time Off (PTO)
Eight (8) holidays off – PAID!
Medical, dental, and vision benefits
HSA and 401(k) benefits with employer matches
Company-paid basic life insurance, short-term and long-term disability
Voluntary life insurance
Dependent Care Flex Spending Accounts
Voluntary Critical Illness, Accident, and Hospital Indemnity coverage

PHYSICAL REQUIREMENTS:

Ability to stand on a hard surface for extended periods of times.
Ability to lift 50lbs on a daily basis.

Ready to grow your career while making a difference? Apply today and join a team that supports your success.

#INDLP

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